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At Shomxellath, we are committed to your satisfaction with every purchase. We understand that sometimes products may not meet your expectations, and we have established this Return Policy to ensure a fair and transparent process for returns and exchanges. Please read this policy carefully to understand your rights and responsibilities.
We accept returns of eligible products within thirty days of the original purchase date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging with all tags, labels, and accessories intact. Products that show signs of use, damage, or alteration may not be eligible for return.
Proof of purchase is required for all returns and exchanges. This can be in the form of a receipt, invoice, or order confirmation. Without valid proof of purchase, we may not be able to process your return or may only offer store credit at the current selling price of the item.
Returns must be initiated within the specified return period. We recommend that you inspect your purchase upon receipt and contact us as soon as possible if you wish to return an item. This helps ensure that your return can be processed smoothly and within the allowable timeframe.
Certain products are not eligible for return due to hygiene, safety, or practical reasons. These non-returnable items include opened packages of pens, markers, or other writing instruments that have been used, personalized or custom-made items that were created specifically for you, clearance or final sale items that were marked as non-returnable at the time of purchase, and gift cards or vouchers.
Art supplies such as paints, inks, or adhesives that have been opened or used cannot be returned for health and safety reasons. Similarly, items that have been damaged due to misuse, neglect, or accidents are not eligible for return. We reserve the right to refuse returns of items that do not meet our return criteria.
To initiate a return, please contact us through our website contact form, by phone, or by visiting our store in person. Provide your order information, including the date of purchase and the items you wish to return, along with the reason for the return. Our customer service team will guide you through the return process and provide you with instructions.
For in-store purchases, you may return items directly to our physical location during business hours. Please bring the item in its original condition and packaging, along with your proof of purchase. Our staff will inspect the item and process your return on the spot if it meets our return criteria.
If you received your item through delivery or shipping, please contact us to arrange the return. We will provide you with instructions on how to return the item safely. In some cases, we may arrange for pickup or provide you with a return shipping label. Please ensure that items are securely packaged to prevent damage during transit.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe. The exact timing may depend on your payment provider's processing times.
Please note that the original shipping costs, if any, are non-refundable unless the return is due to our error, such as receiving a defective or incorrect item. If you received free shipping on your original order, the actual shipping cost may be deducted from your refund.
Refunds will be issued for the purchase price of the returned item. If you used a discount code or promotion on your order, the refund amount will reflect the actual amount paid for the item after the discount was applied. Promotional items or free gifts included with your purchase must also be returned to receive a full refund.
We are happy to facilitate exchanges for items of equal or lesser value. If you wish to exchange an item for a different product, size, or color, please contact us to arrange the exchange. The same eligibility criteria apply to exchanges as to returns, and items must be in their original condition.
If you are exchanging an item for one of greater value, you will be responsible for paying the difference. If the exchange item is of lesser value, we will issue a refund for the difference or provide store credit, depending on your preference.
Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will work with you to find a suitable alternative or process a refund instead. We strive to make the exchange process as convenient as possible for our customers.
If you receive a defective or damaged item, please contact us immediately. We take quality seriously and will work quickly to resolve the issue. In most cases, we will offer a replacement, exchange, or full refund, including any shipping costs you incurred.
When reporting a defective or damaged item, please provide photographs of the damage or defect, along with your order information. This helps us document the issue and process your claim more efficiently. We may also use this information to improve our quality control and packaging procedures.
We stand behind the quality of our products and will take responsibility for any items that arrive damaged or defective due to manufacturing issues or shipping problems. Your satisfaction is our priority, and we will do everything we can to make things right.
If you receive an incorrect item due to an error on our part, we sincerely apologize for the inconvenience. Please contact us as soon as possible, and we will arrange to send you the correct item at no additional cost. We will also provide instructions for returning the incorrect item, and we will cover any return shipping costs.
We take great care in fulfilling orders accurately, but mistakes can occasionally happen. When they do, we are committed to resolving the issue quickly and ensuring that you receive the product you ordered. Your patience and understanding are greatly appreciated.
If you have not received your refund within the expected timeframe, please first check your bank account or credit card statement, as processing times can vary. If you still have not received your refund, contact your credit card company or bank, as there may be a delay before the refund is officially posted.
If you have taken these steps and still have not received your refund, please contact us with your order information and details about the return. We will investigate the matter and work with you to resolve any issues. We are committed to ensuring that all approved refunds are processed correctly and in a timely manner.
In some cases, we may offer store credit as an alternative to a refund. Store credit can be used toward future purchases at Shomxellath and does not expire. If you prefer store credit over a refund, please let us know when initiating your return.
Store credit may be issued in situations where proof of purchase is not available, when items are returned outside the standard return window but are still in acceptable condition, or when you prefer the flexibility of store credit for future purchases. Store credit is non-transferable and cannot be redeemed for cash.
If you received an item as a gift and wish to return it, please contact us to discuss your options. Without a receipt or proof of purchase from the original buyer, we may offer store credit at the current selling price of the item. We understand that gift returns can be sensitive, and we will work with you to find a satisfactory solution.
If the gift giver included gift receipt information or if they contact us on your behalf, we may be able to process the return more easily. We respect the privacy of both gift givers and recipients and will handle all gift returns with discretion.
In most cases, we do not charge restocking fees for standard returns that meet our return criteria. However, we reserve the right to apply a restocking fee for certain items, such as large or bulky products, special orders, or items that require significant processing to return to inventory. If a restocking fee applies, you will be informed before the return is processed.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our return procedures. Your continued use of our services after any changes indicates your acceptance of the updated policy.
If you have any questions about our Return Policy or need assistance with a return, please contact us at:
Shomxellath
2802 Dundas St W, Toronto, ON M6P 1Y5, Canada
Phone: (416) 901-7464
Email: supportuse@shomxellath.world
Our customer service team is here to help you with any return or exchange inquiries. We value your business and are committed to ensuring your satisfaction with every purchase.